INTRODUCTION
This Privacy Policy (together with our Terms of Use set out above and any other documents referred to) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. By visiting this site you agree to be bound by the terms of this Privacy Policy.
For the purposes of relevant data protection legislation, the data controller is Orsula d.o.o. (company number PIN: 24028045431) whose registered office is at Ožujska 9, 10 000 Zagreb, Republic of Croatia.
We may revise the terms of this Privacy Policy from time-to-time. Please review this page regularly to ensure that you are familiar with the latest version and are aware of any changes.
For queries regarding our Privacy Policy, please contact us at info@orsula.hr.
COOKIES
Our site uses cookies to distinguish you from other users of the site and to provide features to you. For information about cookies and how we use them, see our Cookie Policy below.
INFORMATION WE COLLECT FROM YOU
We may collect and process information that you provide to us by completing the contact form on our site, by corresponding with us by email, by phone or by any other method. This information may include your name, phone number, postal address and email address.
We may also automatically record technical or other information about your visit to the site, including: demographic information; shipping information; billing information; transaction history; site usage preferences; feedback regarding business, services, site and public relations; the full URL clickstream to, through and from our site; the internet protocol (IP) address used to connect your computer to the internet; times and dates of access to site servers; language; personal preferences; product and service preferences; computer and connection information such as your browser type and version; the country and telephone area code where your computer is located and the pages of the site that you viewed during your visit.
HOW WE COLLECT INFORMATION FROM YOU
We will only collect personal information that you voluntarily provided to us or have agreed to have provided to us. We will not collect any personal information about you without advising you accordingly (either by way of this Privacy Policy or by way of providing you with some other form of notice at the time we are requesting or collecting personal information.), why and how that personal information is being collected and how such personal information will be used or disclosed. We may collect personal information through a variety of means:
using our site;using our services; in the course of communication with us: face-to-face, by e-mail, by phone, mail, or otherwise in the course of feedback to us regarding our services, business, site and publications; when registering with us for services, accounts or download our documents and publications; customer, membership, recipient, or service lists that have been lawfully acquired from third parties; through the completion of manual or electronic forms; site cookies; web beacons; clickstreaming; site traffic information
USE OF YOUR PERSONAL INFORMATION
We will use your information to: establish identity; perform necessary identity and security verifications; process transactions and conduct business; deliver products and services; provide customer support and services; provide ongoing service delivery; provide you with information; improve products, services and service delivery; deal with or address any comments, enquiries or complaints made by or about you relating to the site; if you consent, to notify you of our products and services that may be of interest to you (you may revoke your consent at any time by notifying us at info@orsula.hr with the word “unsubscribe” in the subject line); review and analyse your use of products and services, to help it serve you better, and to bring other products and services to your attention, which we feel will be of benefit to you; administer our site and for internal operations, including troubleshooting, data analysis, testing, research, and statistical and survey purposes; improve our site by ensuring that content is presented to visitors in the most effective manner or as part of our efforts to keep our site safe and secure; protect you and us against errors or fraud; and cooperate with law enforcement and legal authorities, where required, to comply with applicable laws and with court orders.
Your personal information will not be used for any purpose of a commercial or non-commercial nature unrelated to Orsula d.o.o. and without your permission. We will not without your express consent provide your personal information to any third parties for the purposes of direct marketing.
DISCLOSING YOUR INFORMATION
We may share your personal information with our affiliates, subsidiaries, employees, contractors, and agents in the course of providing you with our business services, support, or the fulfilment or delivery of our products and services.
We may disclose your personal information if is required:
• in order to enforce or apply our Terms of Use and Policies or other agreements entered into with you, or to protect the rights, property, or safety of Orsula d.o.o. or others;
• in the event that Orsula d.o.o. or substantially all of its assets are acquired by a third party, in which case personal information held by it may be one of the transferred assets; and
• where we are required to by virtue of any legal, regulatory or other obligation.
RETENTION AND DISPOSAL
We will keep information only for so long as it is needed for the efficient and effective delivery or fulfilment of products and services using or while you consider using it and for a reasonable time thereafter, or to meet any legal requirements. We will either destroy or remove your information when it is no longer needed.
YOUR RIGHTS
You are entitled at any time to obtain confirmation of the existence of personal information and to be informed of their contents and origin, to verify their accuracy, or else request that such data be supplemented, updated or rectified.
You have the right to request erasure, anonymization or blocking of any information that is processed in breach with law as well as to object in all cases, on legitimate grounds, to processing of the data.
AGE
We will not knowingly request or use personal information from children under the age of 18 (eighteen) without parental consent. If we receive actual knowledge that we do, not knowingly or intentionally, collect any personal information from children under the age of 18 (eighteen), we will take steps to have such personal information eliminated. Our site is not to be used by anyone under the age of 18 (eighteen). Persons under the age of 18 (eighteen) are not authorised to use our site and are directed to immediately discontinue use of our site.
COOKIE POLICY
Cookies are small files that are stored on your computer or internet-enabled portable device by the websites you visit. They are used to make websites work and to improve their efficiency, as well as to provide website usage information to the website owner.
By visiting and interacting with the site, you are agreeing to our use of cookies in accordance with this Cookies Policy, our Privacy Policy and our site Terms of Use.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Our site uses cookies to distinguish you from other users of our site, in order to help us improve your experience when you use it. Some cookies are essential for the functionality of the site and allow features to work correctly. Other cookies may collect information about how visitors interact with our site, for instance to show which pages are viewed most frequently.
If you wish to remove cookies that are already on your computer, please refer to your Internet browser’s help and support area for instructions on how to delete cookies.
HOW WE USE GOOGLE ANALYTICS
We use Google Analytics, a web analytics tool, on this site to understand how the site is being found and used to help us improve the user experience.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile the reports and to help us improve our site.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit this site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.